A conversation with Dr. Raúl Alejandro Grimaldo Chávez, CEO & Founder of Medical Service CSL.
A temporary stay can require more planning than simply finding a phone number. Dr. Grimaldo describes the information his team requests before a visit, the areas it serves and how equipment availability is arranged.
This interview has been translated from his written Spanish answers and edited for clarity. Service descriptions are the contributor’s account, not an independent assessment of staff credentials or suitability for a particular patient. Confirm current availability, costs and the appropriate care setting directly with the provider and your treating clinician.
1. What areas do you cover, and who provides the support?
We serve the tourist areas of Cabo San Lucas and San José del Cabo, with some nearby areas considered according to the request. Our team includes doctors, nurses, paramedics and caregivers. The reader should confirm the specific service and location with us before arranging it.
2. What should a visitor prepare before a home or accommodation visit?
It helps us to learn about the patient’s relevant medical history before arrival. Information can be provided to our team in advance through the agreed contact route. For a visit, we need the guest’s full name, hotel or accommodation, room or villa number, an accurate map location and any useful access directions.
A routine home visit is not an appropriate arrangement for a genuine emergency, such as suspected heart attack, substantial active bleeding or loss of consciousness. These examples are not a complete list of emergencies.
3. How can readers learn about the team and language support?
Our website and the Medical Service CSL social accounts provide information about our work. Readers can also find information under my name, Dr. Raúl Alejandro Grimaldo Chávez. Our team communicates in English and Spanish.
Editorial note: Website information and reviews do not by themselves verify a professional licence. Ask who will provide the service and check the relevant public professional registration. MexPat Guide has not independently verified an individual clinician’s registration for this interview.
4. What should be agreed about payments and cancellation?
Timely communication through the agreed channels is important. We ask clients to give several days’ notice when cancelling a service. Whether an advance payment is required depends on the service.
Before booking, readers should request the applicable written price and cancellation terms. The interview does not establish a standard fee, deposit amount or refund policy.
5. How far ahead should someone request rental equipment?
Please request the equipment at least 72 hours in advance so we can check availability. When it is available, payment and delivery arrangements are agreed with the person making the request.
Editorial note: This is an advance-request interval, not a guarantee of availability. Confirm the specific equipment, suitability with the treating clinician, accommodation access, delivery and collection arrangements, cleaning, deposits and help if it fails before paying.
6. How is contact and coordination arranged during the stay?
We provide direct contact with a doctor who acts as a coordinator. The doctor can coordinate needs by telephone, messaging or other agreed channels. We describe this contact as available 24/7; readers should confirm the arrangements and escalation route for their own booking.
Contact and further information
Medical Service CSL: Visit Medical Service CSL for contact information
Interview by Ken Gardner. Written answers supplied by Dr. Raúl Alejandro Grimaldo Chávez, translated and edited for clarity.
About the Author
Ken Gardner develops and curates MexPat Guide from Vancouver, Canada. He focuses on Mexico relocation research and practical comparison questions. This is educational planning information, not a claim of local residence or individual immigration advice.
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